Service Scheduler / Coordinator Full-time | Stable Industry | Growing Team

Looking for your next move in a fast paced, hands on environment where no two days look the same?

We’re partnering with a well established national business within a technical, service based industry, currently seeking a Service Scheduler / Coordinator to join their operations team. This is a pivotal role focused on keeping service delivery running smoothly across multiple locations while delivering a strong customer experience.

What you’ll be doing
You’ll be the engine behind the service team, coordinating schedules, managing workflows, and ensuring everything runs smoothly day to day.

• Coordinate and schedule field technicians across multiple locations
• Manage incoming service requests and prioritise urgent breakdowns
• Prepare quotes and follow up for approvals
• Liaise with internal teams including parts, sales and accounts to ensure seamless delivery
• Communicate updates to customers and manage expectations
• Monitor job progress, technician utilisation and overall service efficiency
• Support invoicing and ensure accuracy of completed work orders
• Maintain strong customer relationships and identify opportunities for additional service work

What we’re looking for
This role suits someone organised, proactive and confident managing multiple moving parts.

• Previous experience in a service coordination or scheduling role, ideally 2 years or more
• Strong organisational skills with the ability to juggle competing priorities
• Excellent communication skills both written and verbal
• High attention to detail with a problem solving mindset
• Comfortable working across systems, ERP or CRM experience highly regarded
• Ability to work both autonomously and within a team environment
• Exposure to a technical, mechanical or service based environment is a bonus

Why you’ll love it

Stable, growing business with a strong industry presence
Fast paced role where you can make a genuine impact
Supportive team environment with strong internal collaboration
Opportunity to build a long term career within operations and service

The opportunity
If you enjoy being at the centre of operations, thrive under pressure and love bringing structure to chaos, this is one to explore.

Apply now or reach out for a confidential chat at tiana@norwestrecruitment.com.au