- Up to $95,000 + Super depending on experience, plus Bonus
- Level 2 Support role for global manufacturing business
- Supporting A/NZ users, part of global support team
The Company
Based in Castle Hill, the business is a global leader in the manufacture of specialty chemicals across a wide range of industries. They offer a range of high-performance products including cleaners, and adhesives. The brand is well known for its quality products that support sectors such as automotive, industrial, electrical, marine and mining.
The business has a strong customer focus with a commitment to quality and innovation. They have a strong brand reputation, a collaborative culture, and provide a supportive environment for staff and have been operating in Australia for nearly 60 years.
They have a flexible working policy available after the initial training once you are up to speed and have built relationships in the business. There is also support for ongoing training and development within the business and numerous examples of long tenure in the company both here and overseas
The Role
You’ll be reporting to the IT Manager based here in Castle Hill with you who has been with the business for nearly 10 years. This role will be supporting staff onsite and remotely for their New Zealand sites.
Your tasks and duties will include:
- Providing Level 1 and 2 support - from basic through to in-depth troubleshooting and backend analysis, logging tickets through ServiceDesk Plus
- Microsoft 365 support, Windows Server (on prem & cloud) including maintenance, updates, and backups
- Managing and resolving issues related to Microsoft 365 user accounts, permissions, group policies and configurations
- Working with a tech and app stack that includes virtual servers (Hyper-v), Fortinet firewalls, Extreme Networks switches & wireless access points
- Being the technical translator who can explain technical concepts in plain language for users at all levels
About You
To be successful in this role you will need:
- Very clear English language skills – written and verbal. English is the common language used across sites A/NZ and globally
- Extensive and broad experience supporting users in the Microsoft and Windows environments with a great working understanding of systems, hardware and business applications
- Familiarity with ticketing systems (ServiceDesk Plus) & remote support tools (TeamViewer)
- Excellent problem-solving skills and initiative to take ownership of tasks to give quality and efficient service to your users
- Very good organisational skills with time management and a strong attention to detail so you can pick up the little things that some might miss
Benefits
- Salary up to $95,000 + Super depending upon experience + Bonus
- Access to latest tech and tools to provide outstanding support
- Workplace flexibility – hybrid working
- Good autonomy in your role while also having the support of a local manager and global team
- Being part of a global business that has a history of nearly 60 years in Australia
- Supportive and collaborative culture
- Growth and professional development opportunities and support
All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information.
