Customer Service Representative

Location: Regents Park
Salary Package:$65,000 + Super
Industry: Manufacturing and Logistics

Role Highlights
Join a global leader within the manufacturing and logistics industry that prides itself on quality, precision, and service excellence. This temp to perm role offers hybrid flexibility, professional growth, and the opportunity to work alongside a collaborative, high-performing team.

Role Overview
As a key point of contact for customers and internal departments, you will be responsible for managing orders, tracking deliveries, and providing exceptional service across multiple channels. You will liaise with operations, logistics, and supply chain teams to ensure that every order is processed accurately and delivered on time.

This position is ideal for someone with strong communication skills, exceptional attention to detail, and a proactive approach to problem-solving. You will play an integral role in maintaining customer satisfaction and supporting the daily flow of business operations.

Responsibilities

• Provide professional customer support via phone and email
• Process and manage customer orders with accuracy and efficiency
• Liaise with logistics and warehouse teams to coordinate deliveries and resolve issues
• Maintain up-to-date records in ERP and CRM systems
• Assist with reporting, product information, and administrative tasks
• Collaborate with internal teams to streamline service and improve efficiency

Candidate Profile
We are seeking a confident, capable customer service professional who thrives in a fast-paced, manufacturing or logistics-driven environment.

The ideal candidate will have:

• Two to three years of customer service, order management, or logistics coordination experience
• Exposure to ERP or CRM systems such as SAP, Pronto, or similar
• Strong organisational and multitasking skills
• Excellent attention to detail and written and verbal communication
• A collaborative, proactive attitude and the ability to work within set timeframes

Culture and Benefits
Join a well-established organisation that values teamwork, precision, and ongoing improvement. This is a business that invests in its people and provides clear career progression pathways.

Be part of a professional and supportive team environment
Enjoy hybrid flexibility once training is complete
Work with a globally recognised brand in Western Sydney
Onsite parking and modern office facilities

Apply
If you are immediately available and ready to take the next step in your customer service career, please apply now to be considered for interview this week.