Are you an experienced credit officer with a passion for collections? 

We’re partnering with a well-established, global franchise brand that is recognised for its high-quality products and reliability as a supplier to customers worldwide. With operations across the US, Europe, Australia and New Zealand, this organisation continues to grow its Australian presence and is now seeking an experienced Collections Officer due to growth. 

This is a hands-on collections role where you will be managing high volume collections calls in a fast-paced, professional environment.

ABOUT THE ROLE

Reporting into the finance team, your responsibilities will include (but are not limited to):

• Telephone collections on active accounts to resolve delinquency issues, retain customers and minimize losses
• Management of 60+ to 150+ day ledgers 
• Cultivate business relationships with internal and external stakeholders
• Negotiate partial or extended payments or settlements, when appropriate, on both active and bad debt accounts
• Skip tracing as needed
• Same day reply to emails in PM email queue
• Monitor and liaise with collection agency on referred accounts
• Recommend problem accounts and accounts for write-off 
• Recommend accounts requiring legal actions

This role is primarily office-based, offering structure, stability and strong team support.

ABOUT YOU

To be successful in this role, you will bring:

• Strong experience in high volume collections
• Excellent written and verbal communication skills
• A proactive, driven and motivated approach to your work
• Strong organisational skills and attention to detail
• A collaborative mindset – you’re a true team player
• Prior experience in financial services AR (highly regarded but not essential)

THE BENEFITS

• Full-time, permanent position with parking onsite
• Standard hours: 8:00am – 4:30pm (some flexibility may be required)
• Based in Blacktown and surrounding suburbs
• Opportunity to work with a globally recognised brand in a stable, growing business

If you’re an experienced credit officer professional who enjoys working closely with customers and wants to be part of a trusted, global organisation, this is an excellent opportunity to take the next step in your career.
The hiring manager is keen on having an interview this week so please click APPLY NOW so I can tell you more about it.

Otherwise, would love to know what an ideal role looks like for you.

Speak soon, 
Mae
mae@norwestrecruitment.com.au
0488810266